Life Shifted Group Pty Ltd (ABN 33 904 882 510) trading as Life Shifted (“Life Shifted”, “we”, “us”) is committed to protecting your privacy and handling personal information in a transparent and responsible way.
This Privacy Policy explains how Life Shifted collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy should be read together with our Terms & Conditions, Terms of Engagement, and Refund Policy.
1. Personal Information
“Personal information” has the meaning given in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
2. Types of Personal Information We Collect
The types of personal information we may collect include:
• name, contact details and identifying information;
• information you provide when purchasing guides, mini books or other digital products;
• information you provide when enquiring about or engaging intermediary or consulting services;
• information relating to your circumstances where relevant to the services requested;
• payment and transaction information (processed via third-party payment providers);
• communications with us, including emails, forms, enquiries and feedback;
• website usage data, including IP address, browser type, device information and interaction data.
We only collect personal information that is reasonably necessary for our functions and activities.
We may also collect technical and usage information through cookies and similar technologies when you interact with our website, including information about how you access and use the website.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
• visit or use our website;
• purchase digital products;
• contact us or submit an enquiry;
• engage our services;
• communicate with us by email or other means.
In limited circumstances, we may collect personal information from third parties where it is not reasonable or practicable to collect it directly from you, including:
• publicly available sources;
• your authorised representatives;
• service providers who assist us to operate our business.
4. Why We Collect, Hold and Use Personal Information
We collect, hold and use personal information to:
• operate and manage our business;
• provide access to our website and digital products;
• deliver intermediary and consulting services;
• communicate with you;
• manage bookings, billing and payments;
• improve our products, services and website;
• comply with legal and regulatory obligations;
• manage risk, security and fraud prevention.
If we cannot collect the personal information we require, we may not be able to provide you with our products or services.
By engaging our services or providing information to us, you consent to the collection, use and disclosure of any sensitive personal information where reasonably necessary to provide the products or services you request.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
• service providers who support our business operations (including IT, hosting, payment processing, communications and professional advisers);
• third-party professionals where you request or authorise a referral or introduction;
• regulatory authorities where required by law;
• parties involved in a business restructure, sale or acquisition.
We do not sell personal information.
Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
6. Direct Marketing
We may use your personal information to provide you with information about Life Shifted products or services that may be of interest to you.
You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us using the details below.
7. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in hard copy and may be held using third-party systems or service providers.
8. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond to requests in accordance with the Privacy Act. There is no fee for making a request, although a reasonable administrative charge may apply for providing access.
9. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us.
We will:
• acknowledge your complaint within a reasonable time;
• investigate the complaint; and
• respond as soon as reasonably practicable.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on our website and applies from the date stated above.
11. Contact Us
For questions, requests or complaints regarding privacy, please contact:
Email: hello@lifeshifted.com